Mental Health Crisis Phone Line

Call 111 (option 2) if you're in a mental health crisis

A new crisis mental health phone line has launched across Essex.

The 24-hour service, launched by , offers immediate and specialist support to adults experiencing mental health crisis.

Anyone in need can dial 111 at any time and select the option for mental health crisis (option 2).


If you, a family member or friend are in crisis and need help, please dial NHS 111 and select the option for mental health crisis. You will be connected to the Essex Partnership University NHS Foundation Trust (EPUT) contact centre where trained staff will provide appropriate support and advice 24 hours a day.

Under 18s

If you are under the age of 18 or are the family member of someone under the age of 18 who is in crisis, please call North East London NHS Foundation Trust's Emotional Wellbeing and Mental Health Service on 0300 300 1600 or email

If you need urgent help or out of hours help, call 0300 555 1201.

Serious or life-threatening emergencies

If you or someone you know is in mental health crisis and requires serious or life threatening emergency mental or physical care, dial 999 immediately.

  • Categories

  • Hoarding
  • Emotional and Mental Health
  • Bereavement and Child Loss
  • Men's Mental Health
  • Counselling